Getting Serious About Customer Experience

Bill Hortz's picture

[The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit and growth will spring.

Generating Income by Harnessing Volatility

Bill Hortz's picture

[The current VUCA environment (Volatility, Uncertainty, Complexity, and Ambiguity) is presenting a growing challenge to the investment management industry.

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